In order for Roster to automatically capture Instagram Stories for the campaigns in which you participate, you will need to have an Instagram Professional account, and that account needs to be connected to an Instagram business page.
Step 3: Connect your Facebook and Instagram accounts to Roster (this guide)
Also review our troubleshooting tips for additional help
Step 3: Connect your Facebook and Instagram accounts to Roster
You will connect directly with Facebook to add both your Facebook and Instagram accounts in Roster.
Before proceeding with these steps, ensure that you are logged into the Facebook account connected to your Instagram Professional account.
Log in to the Roster portal on either mobile or desktop. (Screenshots for this tutorial will be mobile)
Tap the three lines to access the Menu where you'll find the Social Connections link
Tap Social Connections
Tap Add in the section for Business & Creator Accounts
Follow the prompt to connect your Facebook account to Roster
Select the Instagram account you'd like to connect with Roster.
Select which Facebook Page you'd like to connect with Roster.
It is important that you keep all the recommended permissions selected so that Roster is able to automatically capture stories that you share for campaigns
Click Done, then "OK" and you will be redirected back to Roster, which will show the Facebook and Instagram accounts you connected to.
You're all done!! 🎉 Now when you create stories, reels, or posts for campaigns, as long as you follow the @mention and #hashtag requirements, your stories will be automatically captured in Roster. (NOTE: All socials can take up to 24 hours to be pulled into the Roster platform.)