Troubleshooting PayPal Payouts Integration
Libby Serra avatar
Written by Libby Serra
Updated over a week ago

Introduction

Encountering issues with your PayPal Payouts integration? Fear not! This guide is your go-to resource for addressing common challenges and ensuring a seamless integration experience. Follow the steps below to troubleshoot and optimize your Payouts integration with Roster.

Authentication Issues:

Problem: Could Not Authenticate with PayPal

If you receive an authentication error after adding your PayPal credentials, follow these steps:

  1. Check that your App in the PayPal Developer portal appears under the Live tab, not the Sandbox tab.

  2. Copy/paste the Client ID and Secret into Roster again.

  3. If issues persist, contact Roster support for additional assistance.

Payouts API Activation:

Encountering a warning message after adding your PayPal Live App Credentials?
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There are two reasons you would get this message.

  1. You are awaiting authorization from PayPal to send payouts. (It can be beneficial to reach out to PayPal support about speeding up the process)

  2. Or you need to just follow the steps in "Step 1: Enable Payouts API" to ensure your PayPal account is approved for Live apps.

Managing Integration:

If needed, follow these steps to remove your PayPal integration:

  • Navigate to Settings > Integrations.

  • Click "Remove PayPal Credentials."
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Security Measures:

For security reasons, you can't reset a forgotten Payment Password. Follow these steps:

  • Navigate to Settings > Integrations.

  • Click "Remove PayPal Credentials."

  • Re-add your Live App's credentials following the steps in "Integrate PayPal Payouts in Roster."

Financial Adjustments:

Problem: Insufficient Funds In Your PayPal Account

If you encounter an insufficient funds error:

  • Log into your PayPal account and transfer enough money from your funding source.

  • Ensure the transferred amount covers both payments and PayPal fees.

  • Learn more about PayPal Payout fees for accurate fund allocation.

PayPal Account Business Information is Incomplete

The payouts verification process often will be auto approved when the customer's business account is fully setup and verified as a business. If your payouts request is not auto approved within a few hours, this usually has to do to with one or more of the following reasons:

  1. Most common reason: a new business account that has no public records cannot be verified via automatic processes. This requires merchants to complete the Business Identity dashboard before the Payouts application can be approved.

  2. Second most common reason: the business has not verified their email, phone and or bank to be a verified business account.

  3. Least common reason: the payout application has a high risk intended use or your merchant category is ineligible for payouts.

For issues 1 and 2 above, you can resolve this by logging in to your business PayPal account and look for a notification about setup items that need to be completed. You can also call 1-888-221-1161 for additional help.

Contact PayPal Technical Support

Still having issues getting approved? Go to paypal.com/mts, login, & contact technical support. You can start with the chat bot which may help resolve your concern. If that doesn't resolve your concern click on PayPal's "Contact us" and create a technical support ticket and a member of their team will review your account to help resolve the approval issue for you.

Conclusion:

By addressing these common challenges, you'll navigate potential obstacles and enhance the efficiency of your PayPal Payouts integration with Roster. For any unresolved issues, don't hesitate to contact Roster Customer Support. Your advocate rewards program is on the path to seamless operation.

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