The various social networks we support handle the account connection differently. If you're having trouble connecting your social account to Roster, here are some tips that may help.
This guide contains instructions to fix the following accounts:
Unable to connect Instagram professional account
The number one reason users aren't able to get their Instagram professional account connected in Roster is because it's not connected to a Facebook Page.
💡 Connecting to a Facebook Page is not the same thing as connecting to your Facebook profile from within in Instagram Settings. Please continue reading.
Fix #1: Connect your IG Professional account to a FB Page
Watch this step-by-step video of how to properly connect your Instagram Professional account to a Facebook page.
When your Instagram Professional account is successfully linked to your Facebook page, you should be able to add your Instagram account in Roster.
Fix #2: Disconnect your Facebook personal account within Roster
If your Instagram and Facebook accounts are set up correctly, and you are still unable to connect one or more of your Instagram profiles in Roster, watch this video for a quick fix, or follow the steps outlined below.
Steps outlined from the above video
Navigate to the Social Connections page within your Roster ambassador account.
Remove your personal Facebook account, which will remove all connected Instagram and Facebook profiles.
Click Add in the Instagram section.
Click Edit access when the Facebook pages opens. You must do this before clicking the blue Continue button.
Select ALL the Instagram profiles and corresponding Facebook pages that you want to add to your Roster profile. NOTE: It is very important to select all the Facebook pages that are linked to the Instagram profiles you selected in ALL four sections of toggles.
Click the blue Continue button.
You should see your profiles added to your Roster account.
Fix #3: Remove the Roster app from your Instagram account.
Visit this URL on your phone or desktop: https://www.facebook.com/settings?tab=business_tools&ref=settings
If you see the Roster app, click Remove
If these approach didn't work, please send us a chat using the pink chat button in the bottom-right.
Unable to connect Instagram personal account
The most common reason why you are unable to connect your Instagram personal account is that the Instagram app is opening when you click the Add button in Roster and it gets stuck in Instagram's in-app browser instead of returning to your default browser. This is a known issue in the Instagram app that primarily affects Android users.
Fix #1: Try connecting from a laptop or desktop
The best workaround is to view your Roster ambassador account on a laptop or desktop browser and connect to your Instagram personal account from there. Because you don't have the Instagram app installed on your computer, it correctly uses the Instagram website to connect your profile.
Fix #2: Remove the Roster app from your Instagram account
Visit this URL on your phone or desktop: https://www.instagram.com/accounts/manage_access
If you see the Roster app, click Remove
Fix #3: Uninstall the Instagram app and try connecting in Roster
Uninstall the Instagram app from your device, click the Add button in Roster and once connected, reinstall the Instagram app.
If these options don't work, please send us a chat using the pink chat button in the bottom-right.
Unable to connect Facebook personal account
If you are trying to connect to a personal Facebook account but it's not working, try accessing your Roster ambassador account on a desktop or laptop and follow the steps to add your Facebook account. This tends to solve the majority of the issues that others ambassadors have.
If this approach didn't work, please send us a chat using the pink chat button in the bottom-right.
Unable to connect Facebook business account
Follow the steps outline in the . Both Facebook business accounts and Instagram professional accounts are connected through the same Facebook login, most uses are able to solve Facebook business account issues by following the steps outline in the Unable to connect Instagram professional account section above.
If this approach didn't work, please send us a chat using the pink chat button in the bottom-right.