The Problem

If your ambassador/community member is reaching out for help because they are unable to access or join a campaign in the ambassador portal, the most common reason for this is they likely signed up with a different email not linking them to their profile within your brand CRM. That is the profile linked to the campaign and other contact data in the CRM.

The Solution

Lookup the email address in the brand CRM, point them to your branded URL in the ambassador portal (, and tell the person to sign up again using the correct email.

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