Before proceeding with test, ensure you've completed the pixel installation. Then it's time to test by following a referral link to your online store and completing an order. Follow these steps to ensure your referral tracking is working properly.

  1. First, open a new incognito browser to ensure all cache and cookies are clear for your test.

    1. Note: be sure to close your incognito window and open a new one for each additional test you do.

  2. Then go to your online store with our query string parameter "rstr" to verify the link tracking is working.

      1. You can get a real referral Id from a contact in your Roster portal and use that to load your online store web page.

    1. Reload that contact's profile in Roster to verify the "Link Clicks" stats counted your test. (see image above)

  3. For each of the following steps you can check the stats in your dashboard and navigate to the "Sales Attribution" report to verify referral link and discount code usage are being tracked properly.

  4. Next, submit a test order to verify that the order data was successfully sent and associated by referral Id.

    1. Allow up to an hour for the system to process the order and set it as a referred order.

    2. Keep in mind that if you submit an order that indicates the order was a "personal order" then it will not be tracked as a referred order. Best to test a new customer purchase with an email that isn't associated with an ambassador.

  5. Next, submit a test order using a discount code to verify that the order data was successfully sent and associated by discount code usage.

    1. Use a "sharable" discount code to ensure the order isn't flagged as a "personal order".

Troubleshooting Tips

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