When connecting your brand’s Facebook and Instagram account in Roster, you might encounter an error indicating that your Facebook page doesn’t have a username.
This issue needs to be resolved within Facebook itself before you can successfully connect your account. Below, we'll walk you through what this error looks like and how to fix it.
How to Resolve This Issue
Watch this quick video for step-by-step instructions, or view the steps below.
Log into your Facebook account.
Switch to your Facebook page.
Follow the instructions from Facebook’s official guide to create a username for your Facebook page.
Return to your Roster Brand Portal once the username has been created.
Reconnect your Facebook account following the steps in your brand settings.
If you’re still having trouble, feel free to reach out to [email protected] for further assistance.