Authenticating your domain to improve email deliverability within the Roster platform is a premium service. Before following these instructions, reach out to your dedicated account manager to enable this service.
What is Domain Authentication?
Roster uses SendGrid as our email processor. Domain authentication shows email providers (Gmail, Outlook, Yahoo...) that Roster has your permission to send emails on your behalf through the SendGrid integration. Your recipients will no longer see the “via roster.com” message on your emails and the emails will be "signed" by your domain which improves your reputation and deliverability to your recipients.
Authenticating Your Domain
You'll first open up settings in the bottom corner and click on Brand Settings.
In the Brand Settings select Domain settings and Add domain
Then enter the domain from which you will be sending emails!
Lastly add the CNAME records in the table below to getroster.com’s domain settings. This action is performed outside of Roster where the domain’s records are managed.
Once Verified the status will show green checkmarks and you can move forward confident you sending updates to your ambassadors from a verified email!
Additional instructions per DNS provider can be in this article.
Need some troubleshooting tips? Check out this article!