Brand Support

Resources to help our brands find the answers they need.

111 articles
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Written by Marcella Edwards and Libby Serra

Get notified about important events

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Written by Libby Serra. Updated over a week ago

How To Send a Magic Link to a Single Ambassador or All Users for Login with Email Template

Send an email to a single user or all users with magic link. Help with login, easy distribution for access. Email Template Included!
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Written by Marcella Edwards. Updated over a week ago

Using Magic Links for Ambassador Login Instead of Passwords

A much easier way to manage your ambassadors is with passwordless login. Create a custom link to protect and grant access to your contacts.
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Written by Marcella Edwards. Updated over a week ago

Recruiting Ambassadors via Social Media

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Written by Libby Serra. Updated over a week ago

How to Host a Killer Virtual Ambassador Event

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Written by Libby Serra. Updated over a week ago

Zapier Integration

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Written by Libby Serra. Updated over a week ago

Getting Started with Referral Rewards

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Written by Marcella Edwards. Updated over a week ago

Brand Settings & Integrations

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Written by Libby Serra. Updated over a week ago

Understanding PayPal Payment Statuses

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Written by Libby Serra. Updated over a week ago

Report a Security Vulnerability

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Written by Libby Serra. Updated over a week ago

Troubleshoot PayPal Payouts Issues

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Written by Libby Serra. Updated over a week ago

Clear Browser Cache: Apple Devices: IOS

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Written by Libby Serra. Updated over a week ago

Tag Program Members in Shopify

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Written by Libby Serra. Updated over a week ago

Team Members & Permissions

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Written by Libby Serra. Updated over a week ago

Editing Custom Properties

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Written by Libby Serra. Updated over a week ago

Trouble Shooting Application Form Embedding

This is for troubleshooting tips.
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Written by Marcella Edwards. Updated over a week ago

WooCommerce Instructions - Pixel Referral Tracking

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Written by Marcella Edwards. Updated over a week ago

Tracking Pixel Troubleshooting Tips

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Written by Marcella Edwards. Updated over a week ago

Integrating with PayPal Payouts

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Written by Marcella Edwards. Updated this week

Upload Contacts via CSV

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Written by Libby Serra. Updated over a week ago

Test the PayPal Payouts Integration

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Written by Libby Serra. Updated over a week ago

How to Connect your Instagram to your Facebook Page

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Written by Libby Serra. Updated over a week ago

DNS Help: Authenticate your Domain for Signing Emails

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Written by Libby Serra. Updated over a week ago

Setting up Recurring Commissions & Points

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Written by Libby Serra. Updated over a week ago

Creating Custom Properties

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Written by Libby Serra. Updated over a week ago

FAQ: Why my ambassador can't access the campaign?

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Written by Libby Serra. Updated over a week ago

Setting up Referral Commissions

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Written by Libby Serra. Updated over a week ago

FAQ: Is it possible to merge duplicate contacts?

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Written by Libby Serra. Updated over a week ago

Shopify Manual Pixel Instructions

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Written by Libby Serra. Updated over a week ago

Tips for Recruiting Ambassadors

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Written by Libby Serra. Updated over a week ago

Shopify Instructions - Pixel Referral Tracking

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Written by Libby Serra. Updated over a week ago

BigCommerce Instructions - Pixel Referral Tracking

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Written by Libby Serra. Updated over a week ago

Testing the Referral Tracking Pixel

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Written by Libby Serra. Updated over a week ago

Creative Campaign Ideas

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Written by Libby Serra. Updated over a week ago

Enable Cookies In Your Tracking Pixel

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Written by Libby Serra. Updated over a week ago

How Woven Nook + Maven Thread recruit their customers to become brand advocates

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Written by Libby Serra. Updated over a week ago

How to clear your browser cache and local storage

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Written by Libby Serra. Updated over a week ago

Why are my emails missing the inbox?

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Written by Libby Serra. Updated over a week ago

How your brand can plan to hit a $100K referral sales goal with Roster

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Written by Libby Serra. Updated over a week ago

Setting up Referral Points

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Written by Libby Serra. Updated over a week ago

Handling Refunds and Cancellations

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Written by Libby Serra. Updated over a week ago

Approving and Rejecting Referral Rewards

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Written by Libby Serra. Updated over a week ago

Setting up Referral Tracking Pixel (links and discount codes)

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Written by Libby Serra. Updated over a week ago

How to Authenticate your Domain for Signing Emails and Improve Deliverability

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Written by Libby Serra. Updated over a week ago

Sending Payments via PayPal and Venmo

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Written by Libby Serra. Updated over a week ago

Sending Payments Manually

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Written by Libby Serra. Updated over a week ago

Referral Payments Overview

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Written by Libby Serra. Updated over a week ago

FAQ: How are referred sales tracked?

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Written by Libby Serra. Updated over a week ago

Troubleshooting Social Integrations

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Written by Libby Serra. Updated over a week ago

What Makes A Great Application Page

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Written by Libby Serra. Updated over a week ago

Clear Browser Cache: Google Chrome

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Written by Libby Serra. Updated over a week ago

Ambassador Recruiting Guide

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Written by Libby Serra. Updated over a week ago

FAQ: How does referral tracking work in Roster?

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Written by Libby Serra. Updated over a week ago

The Benefits of an Instagram Professional Account

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Written by Libby Serra. Updated over a week ago

How to properly mention the brand in a social post

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Written by Libby Serra. Updated over a week ago

How to Upload Content to a Campaign

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Written by Libby Serra. Updated over a week ago

How to Sign Up & Participate in a Campaign

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Written by Libby Serra. Updated over a week ago

How to Sign Up with Roster and Complete Your Profile

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Written by Libby Serra. Updated over a week ago

Referral Commissions Explained

Refer to the following information to better understand your referral commissions within the ambassador portal:
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Written by Marcella Edwards. Updated over a week ago